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1Benchmarking
2Total Quality Management (TQM)
3Balanced Scorecard (BSC) ii i
4Computer Aided Software Engineering (CASE)CASE-
5T nfrastructure Lbrary (ITIL) T-
66 Sigma6
7Total Cost of Ownership (TCO)
8360° CheckPoint Competency Feedback System360
9Customer Relationship Management (CRM) 볺 (CRM)
10Strategy Map