18.02.2013

— !

AchieveGlobal:   볺 ,   , AchieveGlobal, , , — 볺. , ' , — .

볺 , (Why Your Customers Stay or Stray), Global Customer Experience Research, . — .

46% , , — , , .

17% , , ; 16% — , — .

, , , , — 40% , , .



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