{"id":503,"date":"2008-02-22T11:03:11","date_gmt":"2008-02-22T08:03:11","guid":{"rendered":""},"modified":"2025-08-13T15:10:11","modified_gmt":"2025-08-13T12:10:11","slug":"syla-kliyentotsentrychnosti","status":"publish","type":"post","link":"https:\/\/www.management.com.ua\/blog\/syla-kliyentotsentrychnosti\/","title":{"rendered":"\u0421\u0438\u043b\u0430 &#8220;\u043a\u043b\u0456\u0454\u043d\u0442\u043e\u0446\u0435\u043d\u0442\u0440\u0438\u0447\u043d\u043e\u0441\u0442\u0456&#8221;"},"content":{"rendered":"<p><IMG src=\"https:\/\/www.management.com.ua\/blog\/photos\/22-02-2008_0.jpg\" width=105 height=70 hspace=8 vspace=4 border=0  align=\"left\" alt=\"\u0421\u0438\u043b\u0430 \u043a\u043b\u0456\u0454\u043d\u0442\u043e\u0446\u0435\u043d\u0442\u0440\u0438\u0447\u043d\u043e\u0441\u0442\u0456\">\u042f\u043a\u0435 \u0447\u0443\u0434\u043e\u0432\u0435 \u0441\u043b\u043e\u0432\u043e \u2013 &#8220;\u043a\u043b\u0456\u0454\u043d\u0442\u043e\u0446\u0435\u043d\u0442\u0440\u0438\u0447\u043d\u0456\u0441\u0442\u044c&#8221;! \u0412\u043e\u043d\u043e \u043e\u0437\u043d\u0430\u0447\u0430\u0454 \u043f\u0440\u0430\u0433\u043d\u0435\u043d\u043d\u044f \u043a\u043e\u043c\u043f\u0430\u043d\u0456\u0457 \u0437\u043e\u0441\u0435\u0440\u0435\u0434\u0438\u0442\u0438 \u0432\u0441\u044e \u0441\u0432\u043e\u044e \u0434\u0456\u044f\u043b\u044c\u043d\u0456\u0441\u0442\u044c \u043d\u0430\u0432\u043a\u043e\u043b\u043e \u0456\u043d\u0442\u0435\u0440\u0435\u0441\u0456\u0432, \u043f\u043e\u0442\u0440\u0435\u0431 \u0442\u0430 \u0446\u0456\u043b\u0435\u0439 \u043d\u0430\u0439\u0432\u0430\u0436\u043b\u0438\u0432\u0456\u0448\u043e\u0457 \u0434\u043b\u044f \u043d\u0435\u0457 \u043b\u044e\u0434\u0438\u043d\u0438 \u2013 \u043a\u043b\u0456\u0454\u043d\u0442\u0430. \u0410\u043b\u0435 \u043f\u043e\u043f\u0440\u0438 \u0442\u043e\u0439 \u0444\u0430\u043a\u0442, \u0449\u043e 56% \u043a\u043e\u043c\u043f\u0430\u043d\u0456\u0439 \u0432\u0432\u0430\u0436\u0430\u044e\u0442\u044c \u0441\u0430\u043c\u0438\u0445 \u0441\u0435\u0431\u0435 \u043a\u043b\u0456\u0454\u043d\u0442\u043e\u0446\u0435\u043d\u0442\u0440\u0438\u0447\u043d\u0438\u043c\u0438, \u043b\u0438\u0448\u0435 12% \u0441\u043f\u043e\u0436\u0438\u0432\u0430\u0447\u0456\u0432 \u043f\u043e\u0433\u043e\u0434\u0436\u0443\u044e\u0442\u044c\u0441\u044f \u0456\u0437 \u0446\u0456\u0454\u044e \u043e\u0446\u0456\u043d\u043a\u043e\u044e, \u043f\u0438\u0448\u0435 \u0431\u043b\u043e\u0433 <i><a target=\"_blank\" href=\"https:\/\/customerevangelism.blogspot.com\/\">Customer Evangelism<\/a><\/i>.<\/p>\n<p>\u041d\u0438\u0436\u0447\u0435 \u043d\u0430\u0432\u0435\u0434\u0435\u043d\u043e \u043a\u0456\u043b\u044c\u043a\u0430 \u0435\u043b\u0435\u043c\u0435\u043d\u0442\u0456\u0432 \u043a\u043b\u0456\u0454\u043d\u0442\u043e\u0446\u0435\u043d\u0442\u0440\u0438\u0447\u043d\u043e\u0441\u0442\u0456, \u044f\u043a\u0456 \u0434\u043e\u043f\u043e\u043c\u043e\u0436\u0443\u0442\u044c \u0432\u0430\u043c \u0434\u043e\u0441\u044f\u0433\u043d\u0443\u0442\u0438 \u0446\u044c\u043e\u0433\u043e \u043e\u043c\u0440\u0456\u044f\u043d\u043e\u0433\u043e \u0441\u0442\u0430\u043d\u0443 \u043d\u0430 \u0434\u0456\u043b\u0456, \u0430 \u043d\u0435 \u043b\u0438\u0448\u0435 \u043d\u0430 \u0441\u043b\u043e\u0432\u0430\u0445:<\/p>\n<p>1. <b>\u041d\u0430\u043c\u0430\u0433\u0430\u0439\u0442\u0435\u0441\u044c \u0446\u0456\u043b\u043a\u043e\u043c \u0456 \u043f\u043e\u0432\u043d\u0456\u0441\u0442\u044e \u0441\u043a\u043e\u043d\u0446\u0435\u043d\u0442\u0440\u0443\u0432\u0430\u0442\u0438\u0441\u044f \u043d\u0430 \u0434\u043e\u0441\u0432\u0456\u0434\u0456 \u043a\u043b\u0456\u0454\u043d\u0442\u0430.<\/b> \u0414\u043b\u044f \u0446\u044c\u043e\u0433\u043e \u0432\u0430\u043c \u0441\u043b\u0456\u0434 \u043f\u0435\u0440\u0435\u0441\u0432\u0456\u0434\u0447\u0438\u0442\u0438\u0441\u044f, \u0449\u043e \u0441\u043f\u0456\u0432\u0440\u043e\u0431\u0456\u0442\u043d\u0438\u043a\u0438 \u043f\u0440\u043e\u0439\u0448\u043b\u0438 \u0432\u0456\u0434\u043f\u043e\u0432\u0456\u0434\u043d\u0456 \u0442\u0440\u0435\u043d\u0456\u043d\u0433\u0438 \u0456 \u0432\u043e\u043b\u043e\u0434\u0456\u044e\u0442\u044c \u043d\u0435\u043e\u0431\u0445\u0456\u0434\u043d\u0438\u043c\u0438 \u043a\u043e\u043c\u043f\u0435\u0442\u0435\u043d\u0446\u0456\u044f\u043c\u0438, \u0430 \u0442\u0430\u043a\u043e\u0436 \u0449\u043e \u0440\u0456\u0432\u0435\u043d\u044c \u0441\u0435\u0440\u0432\u0456\u0441\u0443 \u0442\u0430 \u043f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u0438 \u0432\u0456\u0434\u043f\u043e\u0432\u0456\u0434\u0430\u0454 \u0437\u0430\u044f\u0432\u043b\u0435\u043d\u043e\u043c\u0443 \u0442\u0430 \u0443\u0437\u0433\u043e\u0434\u0436\u0443\u0454\u0442\u044c\u0441\u044f \u0456\u0437 \u043f\u043e\u0442\u0440\u0435\u0431\u0430\u043c\u0438 \u043a\u043b\u0456\u0454\u043d\u0442\u0456\u0432.<\/p>\n<p>2. <b>\u041f\u0440\u0438\u0441\u0442\u043e\u0441\u0443\u0439\u0442\u0435 \u0432\u043d\u0443\u0442\u0440\u0456\u0448\u043d\u0456 \u043f\u0440\u043e\u0446\u0435\u0441\u0438 \u0432\u0430\u0448\u043e\u0457 \u043a\u043e\u043c\u043f\u0430\u043d\u0456\u0457 \u0434\u043e \u043f\u043e\u0442\u0440\u0435\u0431 \u0432\u0430\u0448\u0438\u0445 \u043a\u043b\u0456\u0454\u043d\u0442\u0456\u0432.<\/b> \u041a\u043e\u043c\u043f\u0430\u043d\u0456\u044f\u043c \u0432\u0430\u0440\u0442\u043e \u043f\u0435\u0440\u0435\u043e\u0441\u043c\u0438\u0441\u043b\u0438\u0442\u0438 \u043f\u0456\u0434\u0445\u0456\u0434 \u0434\u043e \u0432\u043b\u0430\u0441\u043d\u043e\u0457 \u043e\u0440\u0433\u0430\u043d\u0456\u0437\u0430\u0446\u0456\u0457 \u0456 \u0431\u0456\u043b\u044c\u0448 \u0434\u0435\u0442\u0430\u043b\u044c\u043d\u043e \u0437\u043e\u0441\u0435\u0440\u0435\u0434\u0438\u0442\u0438\u0441\u044f \u043d\u0430 \u043f\u043e\u0442\u0440\u0435\u0431\u0430\u0445 \u043a\u043b\u0456\u0454\u043d\u0442\u0456\u0432 \u043f\u0440\u0438 \u0441\u0442\u0432\u043e\u0440\u0435\u043d\u043d\u0456 \u043f\u0440\u043e\u0446\u0435\u0441\u0456\u0432 \u043a\u043e\u043c\u043f\u0430\u043d\u0456\u0457.<\/p>\n<p>3. <b>\u0417\u0430\u043b\u0443\u0447\u0430\u0439\u0442\u0435 \u043a\u043b\u0456\u0454\u043d\u0442\u0456\u0432 \u0434\u043e \u0441\u0442\u0432\u043e\u0440\u0435\u043d\u043d\u044f \u0442\u0430 \u043f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u0438 \u0432\u0430\u0448\u0438\u0445 \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u0456\u0432 \u0442\u0430 \u043f\u0440\u043e\u0446\u0435\u0441\u0456\u0432.<\/b> \u0429\u0435 \u043e\u0434\u043d\u0430 \u0441\u0444\u0435\u0440\u0430, \u0432 \u044f\u043a\u0456\u0439 \u043a\u043e\u043c\u043f\u0430\u043d\u0456\u0457 \u043d\u0435 \u0437\u0430\u0432\u0436\u0434\u0438 \u0437\u043d\u0430\u0445\u043e\u0434\u044f\u0442\u044c \u0441\u043f\u0456\u043b\u044c\u043d\u0443 \u043c\u043e\u0432\u0443 \u0437\u0456 \u0441\u0432\u043e\u0457\u043c\u0438 \u043a\u043b\u0456\u0454\u043d\u0442\u0430\u043c\u0438 \u2013 \u0446\u0435 \u0441\u0444\u0435\u0440\u0430 \u0441\u043f\u0456\u043b\u044c\u043d\u0438\u0445 \u0456\u043d\u043d\u043e\u0432\u0430\u0446\u0456\u0439. \u0412\u0442\u0456\u043c, \u0441\u0430\u043c\u0435 \u0442\u0430\u043a\u0430 \u0432\u0437\u0430\u0454\u043c\u043e\u0434\u0456\u044f \u043c\u0456\u0436 \u043a\u043b\u0456\u0454\u043d\u0442\u0430\u043c\u0438 \u0442\u0430 \u043a\u043e\u043c\u043f\u0430\u043d\u0456\u0454\u044e \u0454 \u043e\u0434\u043d\u0438\u043c \u0456\u0437 \u043d\u0430\u0439\u0432\u0430\u0436\u043b\u0438\u0432\u0456\u0448\u0438\u0445 \u0430\u0441\u043f\u0435\u043a\u0442\u0456\u0432 \u043a\u043b\u0456\u0454\u043d\u0442\u043e\u0446\u0435\u043d\u0442\u0440\u0438\u0447\u043d\u043e\u0441\u0442\u0456. \u0411\u0456\u043b\u044c\u0448\u0456\u0441\u0442\u044c \u043a\u0435\u0440\u0456\u0432\u043d\u0438\u043a\u0456\u0432 \u0442\u0430 \u0442\u043e\u043f-\u043c\u0435\u043d\u0435\u0434\u0436\u0435\u0440\u0456\u0432 \u0432\u0432\u0430\u0436\u0430\u044e\u0442\u044c \u0437\u0430 \u043a\u0440\u0430\u0449\u0435 \u0442\u0440\u0438\u043c\u0430\u0442\u0438 \u043a\u043b\u0456\u0454\u043d\u0442\u0456\u0432 \u201e\u0443 \u0442\u0435\u043c\u0440\u044f\u0432\u0456\u201d \u0456 \u043d\u0435 \u0434\u0456\u043b\u0438\u0442\u0438\u0441\u044f \u0437 \u043d\u0438\u043c\u0438 \u0441\u0432\u043e\u0457\u043c\u0438 \u0456\u0434\u0435\u044f\u043c\u0438 \u0449\u043e\u0434\u043e \u0440\u043e\u0437\u0432\u0438\u0442\u043a\u0443. \u0410\u043b\u0435 \u0449\u043e \u043d\u0430\u0439\u0433\u0456\u0440\u0448\u0435 \u2013 \u0432\u043e\u043d\u0438 \u043d\u0435 \u0437\u0430\u043f\u0438\u0442\u0443\u044e\u0442\u044c \u0443 \u043a\u043b\u0456\u0454\u043d\u0442\u0456\u0432, \u044f\u043a\u043e\u044e \u0431 \u0432\u043e\u043d\u0438 \u0445\u043e\u0442\u0456\u043b\u0438 \u0431\u0430\u0447\u0438\u0442\u0438 \u0457\u0445\u043d\u044e \u043a\u043e\u043c\u043f\u0430\u043d\u0456\u044e \u0443 \u043c\u0430\u0439\u0431\u0443\u0442\u043d\u044c\u043e\u043c\u0443.<\/p>\n<p>\u0412\u0438\u043a\u043e\u0440\u0438\u0441\u0442\u0430\u043d\u043d\u044f \u0446\u0438\u0445 \u043f\u0440\u043e\u0441\u0442\u0438\u0445 \u0456 \u0434\u0456\u0454\u0432\u0438\u0445 \u043f\u0440\u0430\u043a\u0442\u0438\u043a \u043d\u0435 \u043f\u0435\u0440\u0435\u0442\u0432\u043e\u0440\u0438\u0442\u044c \u0432\u0430\u0441 \u043d\u0430 \u043a\u043b\u0456\u0454\u043d\u0442\u043e\u0446\u0435\u043d\u0442\u0440\u0438\u0447\u043d\u0443 \u043a\u043e\u043c\u043f\u0430\u043d\u0456\u044e \u0437\u0430 \u043e\u0434\u0438\u043d \u0434\u0435\u043d\u044c. \u0410\u043b\u0435 \u0446\u0456 \u043f\u0440\u043e\u0441\u0442\u0456 \u043f\u0440\u0438\u043d\u0446\u0438\u043f\u0438 \u0441\u0442\u0430\u043d\u0443\u0442\u044c \u0443 \u043d\u0430\u0433\u043e\u0434\u0456 \u043a\u043e\u0436\u043d\u043e\u043c\u0443 \u043c\u0435\u043d\u0435\u0434\u0436\u0435\u0440\u043e\u0432\u0456, \u044f\u043a\u0438\u0439 \u0442\u0432\u0435\u0440\u0434\u043e \u0432\u0438\u0440\u0456\u0448\u0438\u0432, \u0449\u043e \u0441\u0430\u043c\u0435 \u043a\u043b\u0456\u0454\u043d\u0442 \u0454 \u043d\u0430\u0439\u0431\u0456\u043b\u044c\u0448\u043e\u044e \u0446\u0456\u043d\u043d\u0456\u0441\u0442\u044e \u0431\u0456\u0437\u043d\u0435\u0441\u0443.<\/p>\n","protected":false},"excerpt":{"rendered":"<p><IMG src=\"http:\/\/www.management.com.ua\/blog\/photos\/22-02-2008_0.jpg\" width=105 height=70 hspace=8 vspace=4 border=0  align=\"left\" alt=\"\u0421\u0438\u043b\u0430 \u043a\u043b\u0456\u0454\u043d\u0442\u043e\u0446\u0435\u043d\u0442\u0440\u0438\u0447\u043d\u043e\u0441\u0442\u0456\">\u042f\u043a\u0435 \u0447\u0443\u0434\u043e\u0432\u0435 \u0441\u043b\u043e\u0432\u043e \u2013 &#8220;\u043a\u043b\u0456\u0454\u043d\u0442\u043e\u0446\u0435\u043d\u0442\u0440\u0438\u0447\u043d\u0456\u0441\u0442\u044c&#8221;! \u0412\u043e\u043d\u043e \u043e\u0437\u043d\u0430\u0447\u0430\u0454 \u043f\u0440\u0430\u0433\u043d\u0435\u043d\u043d\u044f \u043a\u043e\u043c\u043f\u0430\u043d\u0456\u0457 \u0437\u043e\u0441\u0435\u0440\u0435\u0434\u0438\u0442\u0438 \u0432\u0441\u044e \u0441\u0432\u043e\u044e \u0434\u0456\u044f\u043b\u044c\u043d\u0456\u0441\u0442\u044c \u043d\u0430\u0432\u043a\u043e\u043b\u043e \u0456\u043d\u0442\u0435\u0440\u0435\u0441\u0456\u0432, \u043f\u043e\u0442\u0440\u0435\u0431 \u0442\u0430 \u0446\u0456\u043b\u0435\u0439 \u043d\u0430\u0439\u0432\u0430\u0436\u043b\u0438\u0432\u0456\u0448\u043e\u0457 \u0434\u043b\u044f \u043d\u0435\u0457 \u043b\u044e\u0434\u0438\u043d\u0438 \u2013 \u043a\u043b\u0456\u0454\u043d\u0442\u0430. \u0410\u043b\u0435 \u043f\u043e\u043f\u0440\u0438 \u0442\u043e\u0439 \u0444\u0430\u043a\u0442, \u0449\u043e 56% \u043a\u043e\u043c\u043f\u0430\u043d\u0456\u0439 \u0432\u0432\u0430\u0436\u0430\u044e\u0442\u044c \u0441\u0430\u043c\u0438\u0445 \u0441\u0435\u0431\u0435 \u043a\u043b\u0456\u0454\u043d\u0442\u043e\u0446\u0435\u043d\u0442\u0440\u0438\u0447\u043d\u0438\u043c\u0438, \u043b\u0438\u0448\u0435 12% \u0441\u043f\u043e\u0436\u0438\u0432\u0430\u0447\u0456\u0432 \u043f\u043e\u0433\u043e\u0434\u0436\u0443\u044e\u0442\u044c\u0441\u044f \u0456\u0437 \u0446\u0456\u0454\u044e \u043e\u0446\u0456\u043d\u043a\u043e\u044e, \u043f\u0438\u0448\u0435 \u0431\u043b\u043e\u0433 <i><a target=\"_blank\" href=\"http:\/\/customerevangelism.blogspot.com\/\">Customer Evangelism<\/a><\/i>.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[30,462,737,513,288],"class_list":["post-503","post","type-post","status-publish","format-standard","hentry","category-tools","tag-biznes","tag-kliyent","tag-kliyentotsentrychnist","tag-rozvytok","tag-spozhyvach"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u0421\u0438\u043b\u0430 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