20.04.2005

BPO 9%

" : -, , 2003-2006" Gartner , 2003- - (Business Process Outsourcing, BPO) 21 . .

BPO - I . , , , - -, IT. Gartner , 2008- 33 . ., 9,4%. 2004- , ' BPO, , ͳ ͳ. .

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