Join Maxximize as a Remote German/English Speaking Customer Service Representative!
Maxximize is hiring friendly, detail oriented, and bilingual professionals to join our growing team of customer service experts.If you’re passionate about helping customers, fluent in both German and English, and looking for a flexible remote role, this is your chance!
- Position: Customer Service Representative
- Work Hours: Flexible, Full-Time or Part-Time
- Location: 100% Remote
- Languages Required: German & English

About Maxximize
Maxximize is a fast growing outsourcing company specializing in high quality customer support and back office solutions for eCommerce and tech clients across the globe. Founded in 2014, is a solid and established reality. Our team spans multiple countries and timezones, unified by a commitment to excellence, empathy, and reliability.
What You’ll Do
- Respond to customer inquiries via email, chat, and phone (in German and English)
- Assist with orders, product information, cancellations, returns, delivery issues, and complaints
- Coordinate with internal teams to resolve cases
- Accurately document all customer interactions
- Maintain a calm, positive, and helpful tone with every customer

What We’re Looking For
- Excellent written and spoken communication skills in German and English
- Experience using ticketing systems (e.g., Zendesk, Gorgias, or similar)
- Familiarity with CRM systems (e.g., HubSpot, Zoho, or similar)
- Ability to work independently and as part of a distributed team
- Strong attention to detail and a problem-solving mindset
- Bonus: Experience supporting eCommerce platforms like Shopify or Amazon

Why Maxximize?
- Flexible full-time or part-time remote schedule
- Supportive, international team culture
- Paid training and clear career development path
- Opportunities for promotion: all our team leads started in customer support!
- Performance-based bonuses and steady hourly pay

Compensation
- Trial Period: 18,000 UAH/month
- After Trial: Compensation will be adjusted based on performance and responsibilities, typically between 25,000 and 35,000 UAH/month
- Gain opportunities for rapid career growth in the outsourcing industry. The first step toward becoming a Team Leader can be achieved in a very short period, based on performance and initiative

Ready to Apply?
Even if you don’t tick every box, we encourage you to apply.
We value motivation, learning ability, and attitude just as much as experience.
Send your CV and a cover letter detailing relevant experience and why you think you are the best candidate for this job.

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