Protemos is a fast-growing product company that develops cloud-based software for managing translation and localization businesses. Our solutions are trusted by localization companies, translation agencies, and freelance professionals worldwide.
We’re expanding and looking for a Customer Support Specialist to join our friendly and ambitious team. If you enjoy helping people, quickly find solutions, and want to grow in the tech industry — we’d love to hear from you!
What we expect from you

Strong written and spoken English (B2+).

Excellent communication skills and customer-oriented mindset.

Willingness to learn and adapt quickly.

Experience in customer support or sales will be an advantage.

Interest in technology, SaaS products, and the localization/translation industry is a plus.

Your responsibilities

Support our clients via the client support portal, chat, and email.

Provide clear and helpful explanations of product features.

Maintain and regularly update user manuals and guides for our products.

Investigate and resolve customer inquiries, escalating when necessary.

Collect feedback from users and share it with the product team.

What we offer

Friendly, open-minded team that values ideas and collaboration.

Transparent, quality-driven processes with minimum bureaucracy.

Flexible, results-focused approach — your voice will be heard.

Official employment and competitive salary.

Paid sick leave and holiday.

Hybrid work. 3 days at home, 2 days in the office.

Benefits: gym membership, mental health support, professional courses, corporate events.

Opportunities for career growth within a SaaS company.

Work schedule: Mon-Fri, 9:00—18:00 (Kyiv time).

Why join us?
At Protemos, you won’t just be answering tickets — you’ll help customers all over the world run their businesses more effectively. Your ideas can directly influence how our products evolve, and you’ll grow alongside a company that’s making a mark in the translation industry.
We are looking forward to having you on our team.

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