LCI-MTC GROUP SA — is a leading Swiss B2B Travel Company with 30 years of experience in the tourism industry offering variety of high-quality products and services: Online Booking System, accommodation, transportation and full range of DMC services available across the globe.
Our company conducts a competition to fill the vacancy of the Customer Support Specialist
Responsibilities:
- Control a call through effective communication technique — call management.
- Build customer relationship by listen actively, question appropriately and by providing update and feedback.
- Resolve conflicting situations by effectively using the interpersonal skills.
- Resolve problems by clarifying issues, researching, and exploring answers and alternative solutions, escalating unresolved problems.
- Maintain calm and the appropriate mental state in case situations and emotions escalate to a higher level.
- Multitasking. Manage multiple priorities and assignments (tasks) simultaneously
- Effectively use the available time and resources to address and finalize the tasks and customer / partner request, issues and enquiries — time management.
- Organize information and data. Ability to assemble and maintain data in a logical file system that can be accessed by you or others at any given time.
- Input data into systems and documentation.
- Keep clear evidence of losses occurred due to internal reasons and report to management
- Ability to solve problems. Identify root causes by asking the appropriate questions and apply intervention to address them.
- Undertake other tasks and projects as and when required.
- Supervise and manage the task distribution as and when required.

Requirements for a candidate:
- English Upper-Intermediate (B2) Mandatory
- Ukrainian (Native) Mandatory
- Travel industry and/or Call Centre experience
- Strong communication, problem solving, organizational skills.
- Good negotiating and influencing skills.
- Accuracy, research skills and attention to detail.
- Ability to anticipate and solve problems
- Team working skills.
- Stamina and persistence
- Ability to organize and plan effectively and to prioritize tasks to manage multiple activities and meet deadlines
- Ability to work under pressure and to tight deadlines.
- Willingness and ability to take ownership for decisions.
- Computer literate. Basic knowledge of computer usage: Windows applications, email, and internet.

What do we offer?
- High wages
- Career growth
- Training of knowledge and experience
- Work remotely any part of the world

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