Diya is a successful Ukrainian IT company providing full-service IT solutions for businesses worldwide. Our company has a solid professional background in providing remote technical support services to companies across different industries, helping them deliver excellent customer experience.
We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.
Now we are looking for a Business Applications Support Specialist with hands-on experience in the technical IT arena to support internal and external customers.
Responsibilities:

Support and management of the corporate customer communication platform:
- Set up dedicated email accounts for customers.
- Automation rules configuration.
- Provide training and ongoing support for an internal team.
- Reports configuration and delivery.
- Documentation tasks — creating and maintaining an internal wiki.

Support and management of the internal transportation management systems:
- Account management.
- Provide management of access roles and permissions.
- User support.

Qualifications:
- English B2+ (Upper-Intermediate).
- Experience as a user or support representative of the business and task managing platforms: Jira, Zendesk, ClickUp, etc.
- Basic understanding of a CRM system structure.
- Solid knowledge of Office applications will be an advantage (Word, Excel, Google Docs)
- Desire to learn new technology and ability to consume significant volumes of new information (position requires extensive training).
- Readiness to different time shifts (our operations are 24/7).

What we offer:
- Comfortable work environment, remote work.
- Schedule based on the round-the-clock support service.
- Competitive salary.
- Paid vacation and sick leave.
- Healthcare insurance and gym.
- Training and valuable experience.
- Work in a young and friendly team.
- Career opportunities and professional growth.

For a better understanding of who we are and what we are doing, visit our website:
https://diya.pro/

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