We are a product company developing and promoting our own websites in a competitive niche of academic consulting in the US. Besides, we create our own tools and tech solutions for business automation.
We are currently looking for a Customer support representative with strong knowledge of English.
Responsibilities:
- Respond to customer inquiries and concerns via email, phone, or chat in a timely and professional manner;
- Resolve customer issues and complaints;
- Provide product and service information to customers;
- Coordinate with other teams to ensure timely resolution of customer issues;
- Identify and escalate complex issues to the appropriate team members;
Working schedule:
a day shift from 14:00 to 22:00 (2−3 times per week),
a night shift from 22:00 to 06:00 (2−3 times per week).
Our ideal candidate:
- Loves communication and helping others;
- Attentive, stress-resistant, compassionate and caring;
- Has a high level of responsibility;
- Has excellent verbal and written communication skills in English (B2,C1);
- Is a logical & creative thinking person;
- Has basic computer skills.
We offer:
- Flexible schedule.
- Mentoring and opportunities to grow.
- 20 calendar days of vacation and additional 5 days of leave, without a medical certificate.
- Opportunity to communicate with native English speakers.
- Competitive salary, which grows as you grow in our company.
- Bonuses, which depend on the individual KPI.