An international-level IT company providing online information services (iGaming). For over 10 years, we have specialized in delivering high-quality customer service, technical support, and telemarketing. We continuously work on strengthening our market position and supporting the professional development of our employees.
Requirements:
- English proficiency at level C1 or B2;
- Clear and confident speaking voice with good diction;
- Ability to communicate information concisely during calls;
- Understanding of dialogue structure and identifying key information in conversations;
- Empathy and ability to put yourself in the customer’s shoes;
- Stress resilience;
- Team player with strong communication skills;
- Attention to detail and ability to analyze information;
- Motivation to grow and improve performance;
- Previous experience in support or sales via phone calls.

Responsibilities:
- Consulting customers via inbound (warm) calls;
- Providing information, collecting details, and creating service requests based on calls;
- Handling objections effectively;
- Keeping product knowledge up to date;
- Enhancing customer loyalty through high-quality support;
- Following workflow regulations and established procedures;
- Working with CRM and ticket systems.

We offer:
- Work schedule: Mon-Fri, 08:00—17:00;
- Salary: from 40,000 UAH/month during training period, average 80,000 UAH/month after (plus bonuses based on quality metrics);
- After approx. 6 months in-office, possibility to switch to remote format;
- Comfortable, modern office in central Kyiv with reliable internet and electricity (2 min from the Palace of Sport metro station);
- Benefits package: insurance, paid vacation and sick leave, free meals, English courses, corporate events;
- Relocation opportunity to Latvia after the probation period;
- Stable and on-time salary;
- Full training on the product and a trial period of 2−3 months, with clear growth opportunities within the company;
- Ongoing feedback and support in skill development.

Kyiv, Gulliver Business Center (near the Palace of Sport metro station)
+38 (093) 548 01 11 — Olena

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