Schedule: 16:00 — 01:00 (Ukrainian Time) Location: Remote (Ukrainian citizens are preferred)
Position Overview: We are looking for a dedicated, detail-oriented, and customer-focused Medical Billing Receptionist / Customer Support Representative to join our growing remote team. In this role, you will play a key part in ensuring smooth communication between patients and providers, supporting both billing and scheduling processes. Your work will directly contribute to improving patient care and satisfaction.
Key Responsibilities:

Handle incoming patient calls promptly, professionally, and with empathy.

Assist patients with billing inquiries, including explanations of charges, payments, balances, and insurance-related questions.

Schedule, reschedule, or cancel appointments based on patient needs.

Send appointment confirmations, reminders, and video links for telehealth sessions.

Act as a patient coordinator, assisting providers with managing their daily schedules and appointments.

Address patient requests and coordinate with internal departments to resolve any issues efficiently.

Ensure accurate and up-to-date documentation of patient information in electronic health records (EHR).

Provide clear, friendly, and supportive communication while addressing patient concerns or questions.

Qualifications:

Fluent in English (both written and verbal); knowledge of Ukrainian and/or Russian is a strong advantage.

Previous experience in customer service, scheduling, medical billing, or healthcare administration is preferred but not required.

Ability to work the specified schedule (16:00 — 01:00 Ukrainian Time).

Confident computer user with the ability to learn new software quickly (scheduling systems, EHR platforms, etc.).

Excellent organizational and problem-solving skills with strong attention to detail.

Professional, patient, and empathetic communication style.

What We Offer:

Competitive, stable salary.

Paid training and ongoing professional development opportunities.

Fully remote work environment.

Supportive team culture and career growth potential.

A meaningful role where your work helps patients and providers every day.

How to Apply: If you are passionate about helping others and thrive in a dynamic, remote work environment, we would love to hear from you!
Please send your CV and a brief cover letter to: [см. контактную информацию ниже]

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