We are looking for an Account Manager, that is, a Cody’s team player who can develop and maintain relationships with clients at all stages — from pre-sales to retention and repeat sales.
We want this person to ensure customer satisfaction by maintaining both work routine and paperwork, as well as communicating, identifying and anticipating new customer questions or requests.
We also expect this person to be an excellent communicator, able to convey important information from client to managers and vice versa without loss or distortion.
Tasks:
- Constant communication with the clients (email, chat, calls)
- Constant communication with development, accounting and back office teams
- Maintaining project paperwork, including drafting contracts and other documents and invoicing
- Lots of working with numbers and data
- Lots of writing and presentation work
- Participation in meetings (ceremonies) with the client as well as internal company activities, reporting and results presentation
- Conflict resolution and incident response
- Sales team support during the pre-sales, discovery and launch phases of the client’s project
- Client support during project execution and completion
- Identifying, collection and discussion of the client needs
- Monitoring and controlling each client satisfaction and total NPS of all the company’s clients

Requirements:
- Experience in marketing, sales or customer service (minimum 2 years)
- Superb communication, presentation and analytical skills
- Ability to empathize, love for teamwork
- Stress tolerance and decent facilitator skills
- Knowledge, understanding and willingness to work according to Agile principles
- Attention to detail
- Mathematical ability
- Ability to work with office suite
- Self-education skills
- English B2 (or higher)
- B.Sc (or higher)

Nice to have
Experience in working with foreign clients will be a plus.
We Offer
- The decent salary level and regular revision based on performance review results
- Employment by individual entrepreneur/self-employment contract without the need to be based in a specific location
- Time off throughout the year:15 paid working days a year of vacation, national holidays due to the Ukrainian calendar, up to 15 days a year of unpaid leave, unlimited unpaid leave days in case of working off
- Regular long-term working hours (40 hours a week), flexible schedule
- Resources to help improve your overall well-being: free gym and half-paid team events
- English classes
- Professional development support through conferences and paid qualified education

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