Due to our continuous growth, we are looking for a proactive and detailed-oriented Support Coordinator to strengthen our Customer Service Team.
In this role, you’ll be part of a supportive and collaborative team, ensuring smooth daily operations, coordinating internal processes, and actively assisting in maintaining strong and positive relationships with our clients.
We offer the flexibility to work from the office, fully remotely, or combine both — whichever suits you best!
Responsibilities:
- Actively assist in maintaining strong relationships with existing clients by handling routine communications, providing prompt responses, and addressing clients' inquiries.
- Provide regular updates to clients regarding ongoing tasks and projects, ensuring transparency and reliability.
- Schedule and coordinate client-facing and internal meetings; prepare meeting notes, presentations, and relevant documentation.
- Coordinate day-to-day team activities, tracking progress and ensuring deadlines are met.
- Regularly monitor the status of tasks and projects, reporting timely updates to the Customer Service Team Lead.
- Conduct research and gather information to support ongoing team tasks and client requests.
- Organize documentation and supporting materials for both internal use and client communication.
- Identify potential issues proactively and suggest solutions to ensure high-quality service delivery.

Requirements:
- Previous experience in a coordination, operational support, or client-facing role (Project Coordinator, Operations Assistant, Support Specialist, or similar).
- Strong organizational skills with the ability to manage multiple tasks effectively.
- Upper-Intermediate (B2) English level (both written and spoken).
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Attention to detail and the ability to stay organized in a dynamic environment.
- Proactive problem-solving skills and the ability to address issues promptly.
- Self-motivated and eager to learn and grow professionally.

Would be a plus:
- Bachelor’s degree in Business Administration, Management, or a related field.
- Understanding of IT service processes or previous experience working in a technology-driven environment.

What We Offer:
Growth and Development:
- Clear career progression with transparent growth opportunities.
- Exposure to working with international clients and teams.
- Access to professional training and seminars.
- Internal training sessions and knowledge sharing from our experts.
- Corporate English courses.

Team and Culture:
- Work with a team of professionals in a supportive and friendly environment.
- Transparent and timely feedback to help you grow.
- A collaborative and fun atmosphere, where we value humor alongside hard work.

Compensation and Benefits:
- Competitive salary aligned with market rates and your performance.
- Annual salary reviews based on performance.
- Flexible working hours (choose your start time between 8:00 AM and 10:00 AM).
- No bureaucracy, with clear processes and workflows.
- Work-life balance.
- Health insurance.
- 20 paid vacation days per year.
- 10 paid sick leaves per year.

If you are passionate about building meaningful client relationships and contributing to a supportive team environment — we’d love to hear from you!

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