IT Support Analyst — Kyiv, Ukraine
The Role
We are excited to announce an opportunity for a talented individual to join our IT team as an IT Support Analyst at our Kyiv office. As an integral part of our firm, you will play a crucial role in providing technical assistance and support to our end-users. This position offers an engaging and dynamic operational journey, where you will have the chance to contribute to the smooth operation of our IT infrastructure.
Responsibilities list:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Troubleshoot and resolve technical issues related to desktops, laptops, printers, and other peripherals.
- Install, configure, and maintain software applications and operating systems.
- Set up new users' accounts and profiles and provide orientation and training on software applications and IT systems.
- Manage network connectivity, including LAN, WAN, and Wi-Fi
- Monitor system performance and take proactive measures to prevent technical issues and downtime.
- Provide daily on-site IT support to users in the Kyiv office, ensuring timely resolution of hardware, software, and connectivity issues.
- Maintain inventory of hardware, software, and peripheral devices, and ensure proper disposal of outdated equipment.
- Document and maintain records of IT support requests, resolutions, and related information.
- Collaborate with the IT team to implement and maintain IT security measures, including backups, virus protection, and firewalls.
- Provide after-hours technical support as needed.
- Respond to and resolve infrastructure disruptions, including power outages and Internet connectivity breaks.

Key Technical Skills and Experience Required:
- Bachelor’s degree in computer science, Information Technology, or equivalent work experience.
- 2+ years of experience in a technical support role.
- Solid technical background with hardware, software, and strong knowledge of:
- Windows 10 and 11
- Active Directory administration
- MS Exchange
- MS Office (advanced document management and formatting)
- Setup and support of multifunctional devices (printers, scanners, etc.)
- Network connectivity and troubleshooting
- Basic office security systems (cameras, access cards, etc.).
- Experience with troubleshooting and problem-solving technical issues.
- Excellent communication skills and ability to provide technical support in a clear and concise manner.
- Ability to work independently and as part of a team.
- Strong customer service skills and ability to manage multiple tasks simultaneously.
- Fluency in Ukrainian and English (both written and spoken) is required.
- Previous experience in an international or professional services firm environment will be considered an asset.

Optional Skills:
- · Familiarity with the 1C Accounting system, including basic programming changes or technical specifications, would be an advantage.

What We Offer:
At Kinstellar, we prioritize your goals. We begin by understanding your strengths and ambitions as an employee and strive to create opportunities that unlock your full potential. By joining our team of exceptional talents, you become part of our high culture where we are committed to your personal and professional growth. We offer:
- · High-level corporate culture: Our culture comes to life through our five core values: Excellence, Insight, Integrity, Team Spirit and Drive. At Kinstellar, we place a premium on integrity and are the only regional law firm with a dedicated risk and compliance team, along with a comprehensive anti-corruption compliance program.
- · Learning & Development: Benefit from professional development and training in a leading CEE & CA law firm, engaging in interesting work for reputable local and international clients.
- · Wellbeing: Experience comprehensive benefits tailored to individual needs, fostering your mental and physical wellbeing. We prioritize your work-life balance with firm-wide days off and offer competitive compensation, including future salary growth and an annual performance bonus.
- · Social Impact: Engage in Environmental, Social, and Governance (ESG) initiatives for both local and global impact. Our employee-driven Community Investment program includes pro bono work, volunteering, donations, and sponsorships.
- · A supportive and friendly team environment in our Kyiv office with opportunities for cross-border collaboration.

Why Kinstellar?
At Kinstellar, we provide premium legal services and pride ourselves on having a collaborative, team oriented, future looking culture providing unique development opportunities to grow in a highly supportive working environment throughout all stages of your career. At Kinstellar you will have the opportunity to work with outstanding lawyers of Emerging Europe, Central Asia and of the world’s greatest referring law firms on highly complex cases. We are a purpose-driven organization, with outstanding sector and service line expertise, knowledge and commitment to client service and innovation.
We know our people value flexibility around when and where they work. So, we are committed to offering a more adaptable way to work, balancing the way you work and your lifestyle with hybrid working options.
We will support your career aspirations by offering access to mobility programs such as intra- office secondments and secondments with referring law firms where possible. These programs give you the chance to travel to other countries, engage with international clients, lawyers and develop your networks.
Equal Opportunities:
Kinstellar provides equal opportunities to all employees and applicants and strictly prohibits discrimination based on ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics.
Joining Kinstellar means working with some of the finest legal minds in Emerging Europe and Central Asia on the region’s most challenging mandates. We attract the best and brightest talents to help us continue our stellar growth.
Do you consider yourself Stellar? Apply Now!
To Apply:
At Kinstellar we welcome direct applications. Please send your application (CV and cover letter) in English to our HR Manager in Kyiv at [см. контактную информацию ниже]. We will then be in touch with you once we have reviewed your application. Only shortlisted candidates will be contacted.
By submitting your application, you agree to provide us with your personal data for the purposes of the recruitment process at Kinstellar. Your personal data will be processed with utmost confidentiality by Kinstellar solely for the purposes of selection and recruitment and will not be transferred to other data controllers unless required by law.
By submitting your application, you understand and consent to Kinstellar retaining your personal information for a period of up to 12 months. This allows us to consider you for future career opportunities.
By submitting your application, you hereby acknowledge that you understand and consent to Kinstellar Privacy Policy.

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