We are looking for a full-time Сustomer Support staff member to participate in our project — an application for genealogy lovers.
Requirements:
- High level of English, B2 minimum
- 1+ years of commercial experience in customer support, strong knowledge of various software
- Practical experience with live chat support
- High attention to detail, analytical mindset and logical thinking
- Basic computer literacy and understanding of applications
- Technical background
- Familiarity with the software development process is a plus

Responsibilities:
- Assisting customers with technical support inquiries
- Collaborating with other Customer Support team members
- Advocating for customer perspectives within the company
- Analyzing issues and coordinating with other departments to enhance products
- Troubleshooting software issues and delivering solutions

We offer:
- Full-time remote employment
- Free medical insurance coverage and health program
- Paid sick leave
- 24 fully paid vacation days

Контактна інформація →