We are looking for a dedicated Junior Customer Support Agent to join our team. In this role, you will professionally address client inquiries and provide exceptional support, with a focus on enhancing service for English-speaking clients and ensuring timely and effective assistance.
Responsibilities
- Respond promptly to client inquiries and understand their needs
- Analyze customer data to provide recommendations and resolve issues
- Address product or service concerns, determine causes, and offer solutions
- Foster long-term relationships and encourage repeat business through excellent service
- Build rapport with clients and manage conflict effectively
- Contribute to team goals and achieve results
- Ensure high-quality standards in processing customer adjustments

Requirements
- B2 level proficiency in spoken and written
- English Confident PC skills
- Ability to identify problems and present solutions clearly, both verbally and in writing
- Attention to detail and punctuality
- Stable internet connection

We offer
- 10 paid sick leave days per year
- 160 paid vacation hours per year
- Medical insurance
- Opportunity to work remotely
- Professional education budget
- Language learning budget
- Wellness budget (gym membership, sports gear, and related expenses)

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