Join Glovo as a Partner Operations Supervisor and become a key member of Glovo’s local operations team! You’ll receive a challenging and dynamic environment with many opportunities for learning and development.
The journey:
- Provide analytical support regarding partner operations metrics to the country Partner Operations Manager
- Perform data analysis to derive insights for improving partner performance, reducing preparation time, acceptance time, waiting time, and decreasing negative ratings
- Gather insights from local operations (partners, customers, and glovers) and collaborate with stakeholders to drive operational improvements
- Collect necessary data to analyze partner issues and develop actionable recommendations
- Develop and maintain strong relationships with partners, working closely with Account Managers to ensure high levels of service
- Work effectively with cross-functional teams to align on strategies and solutions
- Proactively manage issues, identifying potential delays or problems and alerting the Partner Operations Team for swift resolution

What you will bring to the ride:
- At least 2 years of relevant work experience
- A passion for analytics and the ability to dive deep into data to uncover root causes
- High level of ownership and accountability in your work
- Data-driven mindset with a strong understanding of key metrics like KPI and OKR
- Strong problem-solving skills with the ability to handle challenges of any size
- Proficiency in Google Spreadsheets/Excel
- Familiarity with Jira and Confluence
- Upper-intermediate English level
- Good communication and presentation skills

We believe driven talent deserves:
- Full-time employment
- Hybrid work mode with an office located in Kyiv’s Creative States, near the Arsenalna metro station
- The chance to work in a dynamic international start-up environment
- Top-notch private health insurance
- Monthly Glovo credit to enjoy delicious treats
- Discounted gym memberships to keep you active
- Extra time off and the flexibility to work from home up to three days a week
- The opportunity to work from anywhere in the world for up to three weeks a year
- Enhanced parental leave and access to an office-based nursery
- Online therapy and well-being programs to support your mental health
- Various additional benefits

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