We are a leading pet tech company focused on improving pet care with smart technology. Our team is passionate, creative, and works together to make life better for pets and their owners. Join us if you’re excited to help shape the future of pet care!
Our team is growing, and we’re looking for motivated support managers who are eager to influence business processes, improve the product, and grow professionally.
The most important quality for us is deep product knowledge — and the ability to use that knowledge to help others.
We’d be happy to welcome into our team anyone who shares our values and wants to help us make life better for our four-legged friends ?
Requirements:
- Written English at B1+ level — ability to write clear, structured, and polite replies.
- Fast and accurate typing.
- Basic understanding of how mobile apps work (app versions, updates, compatibility with devices).
- Knowledge of support goals and processes.
- Desire to develop the product and grow professionally.
- Fluency in Belarusian, Ukrainian or Russian.

? Nice to Have:
- Understanding the nature of subscriptions: renewals, refunds, invoicing
- Expertise in working with AI and automation
- Experience in working with SMM and marketing
- Experience using ticket/chat systems such as Zendesk, Intercom, or Freshdesk
- A love for pets or experience caring for them!

Responsibilities:
- Handle incoming user requests via email, chat, messengers, app store reviews, and forums.
- Proactively communicate with users to resolve their issues efficiently.
- Manage billing-related inquiries such as cancellations, refunds, and clarifications.
- Report bugs and collaborate with the product team to improve user experience.
- Maintain and update support documentation and saved replies.

Working conditions:
- 5/2 schedule with floating days off.
- Shifts: 2:00 PM — 10:00 PM or 10:00 PM — 6:00 AM.
- Salary to be reviewed upon successful completion of the probationary period.
- Opportunity for promotion to a managerial position or retraining as a specialized support expert.
- Bonuses based on quality and volume of work.
- Regular performance reviews.

Benefits:
- Tax covered salary
- Sport and education compensations
- Psychologists compensation
- Coworking compensation
- Health insurance
- Team buildings 2 times a year
- Birthday presents ?
- Time-off Policy

Контактна інформація →