Junior Customer Support Representative (Entry-Level)
We are looking for a motivated and detail-oriented Junior Customer Support Representative to join our team. This is an excellent opportunity for final-year students or individuals at the beginning of their career path. Previous experience in customer support is a plus, but not required — we provide training and support to help you succeed.
In this role, you will assist English-speaking clients by responding to their inquiries, resolving issues, and ensuring a positive customer experience.
Responsibilities:
- Communicate with customers in a professional and timely manner, identifying their needs and providing helpful responses
- Assist in resolving product or service-related issues by following clear processes and using internal tools
- Work with client data to provide accurate answers and helpful suggestions
- Handle client concerns with empathy and professionalism
- Collaborate with teammates to achieve common goals and ensure smooth service delivery
- Maintain high quality and accuracy in handling customer requests and updates

Nice to have:
- Any previous experience in customer service or support roles
- Interest in fintech products or services

Requirements:
- B2 level proficiency in written and spoken English
- Basic computer literacy and ability to learn digital tools quickly
- Strong communication and problem-solving skills
- Attention to detail and good time management
- Reliable internet connection suitable for remote work

We offer:
- Compensation for private entrepreneur tax expenses in Ukraine
- Support with setting up and maintaining private entrepreneur status
- 8 paid sick leave days per year
- 160 paid vacation hours per year
- Medical insurance after the probation period
- Reimbursement for professional courses and language learning
- Compensation for gym membership or sports equipment

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