?Hello! Do you want to make a significant contribution to the world of the gaming industry? We are looking for a dedicated Sales Manager to join our VIP team.
?About Us:
M5Team is a team of professionals providing top-level customer service and best sales solutions.
5/2 shift schedule — 3 day shifts and 2 night shifts:
night — 22:00 — 6:00
morning — from 8:00 to 16:00.
Requirements:
? At least 2 years of experience in VIP Sales / VIP Management.
? Fluent English.
? Understanding of player psychology, motivations, and triggers.
? Strong analytical skills, ability to work with large volumes of data and CRM tools.
? Excellent communication skills for building trusted relationships.
? Hands-on experience working with high-rollers and understanding their psychology.
? Experience in developing personalized offers and loyalty programs.
? Regular calls with VIP players to establish trust and enhance loyalty.
Responsibilities:
? Achieve retention, LTV, and player monetization KPIs.
? Personalized work with VIP players: support, communication, and long-term relationship building.
? Behavioral monitoring and analysis: identifying player motivations, predicting activity, and developing individual retention strategies.
? Creating personalized offers: exclusive bonuses, cashback, special events.
? Analyzing deposits, bets, and financial activity.
? Collaborating with other departments to improve VIP client engagement.
What We Offer:
? Remote work options.
? 50% coverage for individual courses, training, and language programs.
? 100% coverage for team courses.
? Free legal consultations and a 50% discount on legal services.
? Health insurance.
? Flexible schedule.
? Regular salary reviews.
? Team-building events in Ukraine

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