We are hiring a Customer Support Specialist with Japanese Language Skills for Remote work. Requirements:
- Japanese language: Minimum JLPT N2 (JLPT N1 preferred), excellent Japanese skills demonstrated during an interview and a written test;
- Good knowledge of English;
- Previous experience in customer support is preferred.
- Proficiency in computer use, high computer literacy, and the ability to multitask.
- Responsibility, attention to detail, and a customer-oriented mindset.
- Experience with various software tools is a plus;
- Own computer, external monitor, and stable internet connection for comfortable remote work;
- Willingness to learn and adapt.

Responsibilities:
- Provide consultations and technical support to website users via chat and email in Japanese;
- Respond to customer inquiries about company products and services, offering accurate and timely solutions in Japanese;
- Handle customer requests and complaints, and find effective resolutions;
- Maintain records in the CRM system and other databases;
- Maintain friendly communication and show attention to each customer inquiry.

We Offer:
- Salary: From €50 per shift net (depending on experience and Japanese proficiency) + bonus system;
- Work Conditions: Remote work, full-time employment;
- Schedule: 9-hour shifts from 08:00 to 17:00 Kyiv time. Minimum of 20 shifts per month;
- Shifts may include morning, evening, or night hours depending on team needs.
- Remote work in a growing international company;
- Opportunity to learn a new profession and develop in the field of technical support.
- Additional bonus system;
- Career growth opportunities: promotion possible within 3 months based on performance;
- Friendly team and supportive management, comfortable working conditions.

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