Looking for a Junior Technical Support Representative to work on a Canadian hosting platform.
Full-time, remote, long-term (equipment is provided).
Test task
Project Description: Provide technical support for a major client offering hosting services to end-users. Support includes managing a shared hosting platform and assisting with issues related to email, web, databases, DNS, and control panels (in-house, cPanel, Plesk).
Work Schedule: Mon—Fri, night shift (23:30—08:30 (Ukrainian time)
Main Responsibilities:
- Respond promptly to customer requests
- Troubleshoot web, email, DNS, and database issues
- Assist with web platform applications
- Set up and troubleshoot mail clients and login/access issues
- Follow support procedures and update customers regularly
- Manage multiple active cases
- Provide Tier 1−2 support and escalate complex issues
- Create internal FAQs and guides

Requirements:
- Strong troubleshooting and logical thinking skills
- Customer-focused with great attention to detail
- Upper-Intermediate English (spoken & written)
- Familiarity with support workflows and escalation processes
- Basic knowledge of TCP/IP, DNS, HTTP/S, and networking
- Basic Windows & Linux command-line skills
- Ability to work night shifts

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