Are you ready to shape the future of hotel booking? Join us at Entravel, where innovation meets opportunity! At Entravel, we’re on a mission to redefine the hotel booking landscape. We’re not just another company; we’re a crypto-native brand, leveraging the power of blockchain to transform how travelers experience the world. With a forward-thinking marketing strategy, we’re set to disrupt the industry by offering the world’s hotel rooms at the best prices.
We’re looking for a Customer Support Specialistto join our team and deliver exceptional service during the following shifts: Night: 12 AM — 9 AM / 11 PM — 8 AMIf you’re passionate about helping others and thrive in a dynamic, fast-paced environment, we’d love to hear from you!
Responsibilities:
- Assist customers via inbound/outbound phone calls, chat, email, and social media, delivering solutions tailored to their needs.
- Respond to customer inquiries and messages in English (knowledge of additional languages ??is a bonus).
- Support teammates by fostering a collaborative environment through peer learning and constructive feedback.
- Own customer issues: identify their needs and deliver effective solutions promptly.
- Educate customers on using our platform efficiently and guide them through the booking process.
- Act as a customer advocate, retaining loyalty through proactive problem-solving and suggesting improvements.
- Collaborate on team goals by supporting, educating, and resolving issues efficiently.
- Share insights with management regarding team performance, morale, and customer trends.
- Identify the root causes of customer issues and resolve them in line with company policies.
- Ensure a consistently high level of customer service at all times.

Requirements:
- Excellent command of English (both written and verbal); additional languages ??are a plus.
- Outstanding communication skills, with the ability to explain complex concepts clearly.
- Previous experience with social media support is a bonus.
- Strong understanding of customer communication workflows.
- Problem-solving mindset with the ability to take ownership and resolve issues independently.
- Familiarity with complex systems, preferably within the travel, crypto, or financial services sectors.
- Exceptional organizational and time-management skills.
- Research-oriented, with a focus on internal issue resolution rather than escalation.

We offer:
- Competitive Salary: High standards of remuneration reflecting your contribution and skills.
- Vacation: Enjoy 22 days of vacation for full rejuvenation and life enjoyment.
- Sick Leave: Ensure your health with 15 days of sick leave per year.
- Special Leave Cases: Support for significant life events such as weddings, childbirth, or the loss of a close family member.
- Private Entrepreneur Support: Comprehensive support for individual entrepreneurs, ready to assist you with any issues related to individual entrepreneurship. Consultations and support for registration and tax accounting matters.

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