Experience:
>2 years experience in similar and related fields
Job Summary:
Code Harbor is seeking a Portal Manager and Product Manager Assistant to support our client’s daily operations. In this role, you will have the opportunity to tackle complex challenges with global implications. The ideal candidate is a relentless problem-solver who is a detail-oriented perfectionist.
PLEASE NOTE: The work schedule for this role is approximately 17:00 — 02:00 to align with New York (EST) business hours!
Who are we:
Join Code Harbor — we are a team of dedicated IT professionals specializing in web development, CRM system construction, and startup support for our partners from the USA, Canada, or Europe.
We are committed to providing competitive and well-supported solutions to meet the needs of our clients by delivering not a bare service, but a problem-resolving development.
About the project:
Our client’s project unites over 70 medical clinics across the US states of Maryland, Northern Virginia, and Washington D.C., employing more than 1000 individuals and contractors.
To successfully manage multiple clinics and to provide consistently high-quality service, our client has developed a novel business model and implemented modern technology for the internal and external flow of information.
The internal portal connects all clinics with each other and the headquarters. External IT provides instant access to essential information of the clients and electronic transfer of medical records to the participating Attorney.
The core of the company, excluding employees, is the intranet portal. The Portal includes schedules, appointment information, patients' info, attorney portal, and much more.
Preferred Requirements
Fundamentals:
- Detail-oriented
- Quick learner
- Knowledge of business email conversation
- Understanding of effective business email communication
- Problem-solver
- Responsibility
- Project management experience

English: Upper Intermediate/Advanced (B2+)
Extra credit
- Proficiency in information research skills
- Prior experience with IT development
- Familiarity with complex web portals

Responsibilities:
- Accurate time tracking
- Effective self-organization
- Proven problem-solving and interpersonal communication skills

Job Duties:

Portal Manager:
- Creating weekly clinic schedules and completing additional schedule requests;
- Replying to doctors, attorneys, or employees' tickets/requests;
- Creating various weekly, bimonthly, and monthly reports;
- Collecting and compiling user feedback and requests for improvements.
- Maintain client’s reputation on a web;

User Support:
- Providing Portal assistance for attorneys, insurance companies, and others;
- Receiving calls from staff and clients;

Product Manager Assistant:
- Coordinating requests and communicating between stakeholders and the development team.
- Prioritizing tasks for the dev team in line with business goals.
- Assisting in quality assurance before releases.
- Work on other on-demand requests and helping team to achieve brilliancy in delivery

What we offer:
- Full-time job
- Evening working hours ~17:00 — 02:00
- Work-from-home opportunity
- Competitive wage
- 15 days of annual vacation
- US National holidays
- 5 days of paid sick leaves
- A productive work environment with growth and development opportunities as an experienced specialist
- Potential transition to a Product Owner role in the future

Please apply by attaching your CV and Cover Letter. It would be good to know why you’re interested in this position.
Thank you!

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