Lemberg Group Inc. is actively seeking a detail-oriented and motivated Dispatch Manager to join and manage our remote operations team. This role is essential to the daily success of our logistics operations. As a Dispatch Manager, you will be at the center of coordination between drivers, brokers, and clients—ensuring every load is delivered efficiently, safely, and on time. If you’re experienced in logistics, thrive in a fast-paced environment, and are ready to take the next step in your dispatching career, we want to hear from you.
As a Remote Dispatch Manager, you will play a key role in coordinating daily trucking operations, booking loads, planning driver routes, and maintaining constant communication with both drivers and clients.
Details:
- Experience: 5+ year
- Work Schedule: Full-time, remote
- English: Fluent
- Start: ASAP

Requirements:
- Proven experience as a freight dispatcher and managing a dispatch department in a trucking company.
- Strong conflict resolution and people development skills.
- Data-driven decision-maker with strong analytical and planning abilities.
- Emotionally stable, positive, and proactive leader.
- Committed to the CEO’s vision and able to align team goals with company objectives.
- Ability to lead by example, inspire trust, and maintain professional integrity.
- Competent in using management tools (CRMs, weekly plans, KPIs, etc.).
- Strong written and verbal communication skills.
- Technologically adept and open to learning new platforms and tools.

Key Performance Indicators (KPIs)
- Division profitability (Income > Expenses)
- Dispatcher and driver satisfaction scores
- Dispute resolution turnaround time
- Broker retention and feedback
- Load booking rates and quality
- Training completion and effectiveness

Responsibilities:
- Plan and organize weekly operational targets and quotas for dispatch team members.
- Coordinate daily market briefings and team syncs.
- Provide product and function clarifications to junior dispatchers.
- Maintain positive team culture and motivation through leadership and consistent communication.
- Monitor and report weekly performance metrics of dispatchers and division.
- Participate in senior executive meetings and provide weekly performance reports with actionable insights.
- Propose strategic initiatives for improved operational performance.
- Oversee communication with brokers and ensure continuous engagement through campaigns, updates, and e-cards.
- Collect and act on broker feedback to enhance relationships and drive repeat business.
- Handle and resolve disputes with brokers, ensuring positive outcomes and long-term collaboration.
- Maintain and update broker database for accurate and effective communication.
- Research and implement best practices in dispatch protocols.
- Manage and continuously improve onboarding and training programs for dispatchers.
- Analyze and optimize dispatch workflows to maximize dispatcher productivity and load efficiency.
- Ensure drivers and dispatchers have a smooth working relationship with minimal disputes.
- Manage freight booking processes with a focus on income generation.
- Conduct one-on-one meetings to coach and improve dispatcher performance.
- Design and administer practical and theoretical training modules.
- Assess and resolve time-wasting activities within the dispatch team.
- Delegate responsibilities effectively while fostering autonomy and accountability.

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