Duties and Responsibilities include but will not be limited to:
- Making outbound collection calls in a professional manner
- Composing and send outbound collection emails
- Respond to inbound billing inquiries
- Troubleshoot/negotiate payments arrangements with clients whose account is in arrears
- Collaborate with other departments within the company to help resolve payment disputes and ensure customer satisfaction and retention
- Prepare and maintain collection reports, customer requested reports and other reports as directed by management
- Draft and process Legal Documents related to collections
- Provide back up support for minor billing/AR duties
- Conduct credit checks on new accounts
- Evaluate requests for credit increases.

Qualifications:
- 4−5 years of Collections and/or Accounts Receivable experience
- Excellent verbal communication skills
- Must be self-motivated
- The ability to problem-solve creatively
- Must be proficient in time management
- Negotiation skills
- Strong desire to achieve goals
- Basic computer knowledge/skills- including the ability to type 30 WPM
- Must be skilled with Microsoft Office Suite, in particular Outlook and Excel.
- Ability and openness to work with a diverse customer base
- Works well in team settings

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