CTS Express Inc.
Asset based carrier with Reefer and StepDeck trailers. Est. in December 2008
We are currently seeking a strong, proactive and highly motivated Head of Dispatch Department to supervise our dispatcher group and oversee the daily performance of several company trucks.
This is a full time job
Monday to Friday 7:00 — 16:00 Central Standard Time.
As a Head of Department, you’ll manage a team of dispatchers and coordinate across departments to ensure smooth day-to-day performance and long-term strategic growth.
Key responsibilities:
- Oversee and optimize daily dispatch operations: from load booking and negotiation to monitoring and driver communication.
- Monitor key performance metrics (Gross, RPM, miles, etc) and coach team accordingly
- Help with onboarding, training, and discipline within the team
- Help developing dispatcher motivation programs
- Work closely with upper management to provide data-driven insights and reporting
- Resolve issues with brokers or drivers when needed.

Requirements:
- 2+ years experience in the USA trucking/logistics industry is a MUST (preferably with reefer loads).
- Strong negotiation, problem-solving, and people-management skills.
- Leadership experience as a Dispatch Team Lead, Supervisor, or Head of Dispatch in a U.S. trucking company .
- Experience monitoring and improving department KPIs.
- Ability to strategically plan workload distribution, align dispatcher resources with company priorities, and improve truck profitability.
- Organized, stress-resistant, and committed to building high-performing teams.
- Strong analytical and decision-making skills; ability to generate reports, spot bottlenecks, and implement improvements.
- Experience in hiring, onboarding, and mentoring dispatchers; capable of giving constructive feedback and conducting performance reviews.
- Excellent verbal and written communication skills in English, Ukrainian, Russian
- Flexibility to work irregular hours, including weekends, if needed

What We Offer:
- Competitive salary 140 000 — 200 000 UAH
- Supportive and dynamic work environment
- Opportunity to build and lead a growing dispatch department.
- Remote work with strong team support and leadership backing.

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