We are the creators of a new fintech era!
Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.
We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA.
The future of Web3 starts with you: join us as a Customer Support Specialist (Whitepay)!
Requirements:
- English Strong B2+ level
- Ukrainian С2 level
- 2−3 years of experience in a customer support, technical support, or client-facing role within an IT or fintech environment
- Understanding of blockchain, cryptocurrencies, and digital wallets (basic technical knowledge is a strong plus)
- Experience working with ticketing systems (e.g., Zendesk, Jira) and CRM tools
- Strong problem-solving skills with the ability to analyze and escalate technical issues effectively
- Ability to handle multiple requests and prioritize under pressure in a fast-paced environment
- A customer-centric mindset and a proactive approach to resolving issues
- Willingness to work in shifts or weekends, if required by the support schedule
- Team player with a high degree of responsibility and attention to detail
- Familiarity with KYC/AML procedures, transaction monitoring, or crypto compliance is a plus

Responsibilities:
- Respond to customer queries in a timely and accurate way, via email, social networks and chats
- Maintain and enhance the Customer Support space in Confluence (documentation related to this role)
- Provide support during technical integration & process related questions/requests
- Work with internal Excel spreadsheets
- Work with the internal admin panel

We offer:
- Our own product
- Paid training (3 months) with a mentor
- Real career growth
- Loyal and progressive management
- Legal and accounting support
- Paid vacation and sick days
- Schedule: 1st-2nd month with a fixed schedule: 10:00—18:00 Mon-Fri.
- Starting from the 2nd-3rd month:: 14:00 — 22:00 Sunday — Thursday (time zone of Ukraine).
- Remote work

With us, you’ll dive into the world of unique blockchain technologies, reshape the crypto landscape, and become an innovator in your field. If you’re ready to take on challenges and join our dynamic team, apply now and start a new chapter in your career!
Let’s Build the Future Together!

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