We are looking for a proactive Customer Success Representative to support our clients and ensure a seamless user experience. Your main goal will be to respond to customer inquiries, resolve issues, and provide guidance that drives satisfaction and retention.
Key Responsibilities
- Handle incoming customer requests via chat channels with professionalism and efficiency.
- Provide accurate, timely, and friendly support in both English and Russian.
- Collaborate with internal teams to resolve complex customer issues.
- Maintain detailed records of interactions in the CRM system.
- Proactively identify customer needs and offer appropriate solutions or guidance.

Requirements
- Minimum 6 months of experience in a Customer Support/Success role.
- Strong written communication skills in English and Russian.
- Experience with Como CRM or similar systems is a plus.
- Excellent problem-solving skills and attention to detail.
- Customer-first mindset with the ability to remain calm and helpful under pressure.

Please send your CV via Telegram: @sonahov

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