We are an international telecommunications company providing connectivity and infrastructure solutions for operators and businesses across Europe and Asia. We are currently looking to hire a NOC Shift Engineer for our offices in Limassol, Cyprus.
Key Responsibilities:
- Receive, log, and manage user requests related to the company’s technical services.
- Provide prompt and professional first-line support and technical consultation to users.
- Troubleshoot and resolve incidents in a timely and effective manner.
- Communicate clearly with users regarding the nature of incidents and estimated resolution timelines.
- Coordinate with internal technical teams to ensure swift resolution of service-related issues.
- Collaborate with external partners via email to address and resolve technical problems.
- Deliver end-to-end support, ensuring complete resolution of user issues.
- Work closely with technical departments to address complex and non-standard technical cases.
- Maintain a high standard of customer service and user satisfaction.
- Execute additional tasks and assignments as delegated by management.
- Monitor and ensure uninterrupted operation of the telecommunications network in accordance with load schedules.

Qualifications:
- Vocational or higher technical education, preferably in telecommunications or related fields.
- Fluency in Russian and proficiency in English (B2 level or higher).
- Proficiency in PC use and common technical tools.
- Solid understanding of data transmission networks, including IPv4/IPv6 protocols, last mile connectivity, and basic telecommunications principles.
- Previous experience in a technical support environment (Helpdesk or Service Desk).

Desired Attributes:
- High stress tolerance and composure under pressure.
- Excellent communication skills with clear and articulate speech.
- Strong attention to detail and accuracy.
- Eagerness to learn and adapt to new technologies.
- A commitment to quality, responsibility, and problem-solving.
- Ability to take initiative and make sound decisions independently.

What We Offer:
- Employment in a dynamic, forward-thinking technology company.
- Structured work schedule: 2 days on / 2 days off, including rotating day and night shifts.
- Transparent, timely, and competitive salary structure.
- Private health insurance.
- 24 working days annual leave
- A comfortable, fully equipped office environment conducive to productivity.

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