Job requirements:
- A bachelor’s degree in information systems management or Social sciences and communication will be an advantage
- A minimum of one year of experience in data management, hotline, or in-depth knowledge and skills in data collection and processing is preferred.
- Understand data protection and security principles.
- Fluency in written and spoken Ukrainian.
- Knowledge of spoken and written English is highly desirable.
- Experience working in similar positions in a humanitarian/recovery context is a plus.
- Experience with Microsoft products, excellent Excel skills and experience with Google Sheets are required.
- Experience or knowledge of using data collection and analysis platforms such as KoBoToolbox or other systems is a plus.

Skills & Qualities
- Strong interpersonal and communication skills (positive attitude, approachability, honesty, good listener, patience, adaptability, and flexibility).
- Ability to work in a busy environment
- Capacity and willingness to work under pressure and tight deadlines.
- Ability to understand and adapt to politically and culturally sensitive environments and value diversity.
- Strong analysis, problem-solving, and decision-making skills and an understanding of the importance of accountability in managing teams and resources efficiently.
- Future, teamwork, and solution-oriented.
- Fully understand and commit to the aims, values, and principles of TGH.

What we offer:
- Work in comfortable office in the center of Dnipro
- 24 annual vacation days + national holidays
- Official employment with competitive salary
- Medical insurance for an employee + family members

Duties and Responsibilities:
Community Feedback and Response Mechanism (CFRM):
- Serve as point of contact/ and administer different feedback channels (e.g. hotlines, CFRM online survey data, social media, CFRM email).
- Acknowledge, receive and register feedback/complaints from beneficiaries of TGH’s assistance and the community members.
- Handle routine questions and requests for information from beneficiaries and community members according to policies and standard operation procedures.
- Categorize and route stakeholder feedback/complaints to responsible staff according to policies and standard operation procedures.
- Facilitate communication with complainants about case status and decisions.
- Throughout the process of intake of complaints/feedback and referrals, ensure applying protection principles for confidentiality of information and safety of beneficiaries.

Data Managment:
- Full awareness of all existing databases and forms and know where and what they are responsible for.
- Be fully aware of the data collection methodology, ensuring accuracy and completeness.
- Manage databases and information systems on base level for efficient data storage and retrieval.
- Collaborate with field teams in the field office to collect, verify, and organize project-related data.

Quality Assurance:
- Regular and correct database cleaning from duplicate, incorrect and incomplete submissions under the supervision of a manager.
- Regularly check the data for correctness, truthfulness, and availability of all relevant documents, reporting any discrepancies.

Monitoring:
- Assist with various monitoring activities through calls or visits, including PDM and Needs Assessment.
- If necessary, conduct follow-up calls with beneficiaries or potential beneficiaries to clarify information.

Reporting:
- Assisted in preparing timely and accurate reports for internal and external stakeholders, including a quarterly tax report and monthly reporting to the donor.
- Help to carry out the appropriate analysis based on the results of the monitoring activities.
- Preparation of a monthly report (narrative and data) on the work of CFRM.

Learning and Innovation:
- Ensure adherence to data protection and ethical standards in data management.
- Promote awareness of and compliance with the Accountability standards among staff.
- Stay updated on industry best practices, evolving data management and analysis trends, and rules and regulations for communicating with the affected population.
- Assist in creating new tools to improve the work of TGH Data management system and CFRM.

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