ОПИС ВАКАНСІЇ
Technical Support Specialist (English)
Company Information:
Petrosoft’s founder is a retail operator and engineer who initially developed a cloud-based back-office software solution in 2002. Today, Petrosoft provides a platform, integration options, software, hardware, and services designed to leverage technological advancements, address changes in consumer demand, and enable seamless connections within today’s retail ecosystem.
Responsibilities:
- Provide customer support in English and assist in resolving technical issues related to the company’s products.
- Collaborate with the company’s development team to address customer concerns.
Requirements:
- Proficiency in English: Upper intermediate level or higher.
- Experienced PC User: Comfortable with using various software and tools.
- Customer-Oriented: Friendly demeanor and a strong focus on customer satisfaction.
- Technical Background: Basic understanding of technical concepts.
- Development Desire: Keen interest in growing within the field of customer service.
- Experience: Prior experience in support, call centers, customer service, etc., is a plus.
Benefits:
- Shift Work Schedule: 12-hour shifts: 3 days on, 3 days off, 3 nights on, 3 days off.
- Remote Work: Enjoy the flexibility of working from home.
- Competitive Salary: Timely payment of salary in USD (dollars).
- Bonus System: Performance-based bonuses.
- Training: Comprehensive training provided.
- English Practice: Ongoing English practice with native speakers.
To Apply:
Please submit your resume and a brief cover letter explaining your interest in the position.
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