We are seeking a dynamic and customer-focused Account Manager / Partner Success Manager to join our growing team. In this role, you will be responsible for building relationships with partners and speakers, providing support, ensuring they have a seamless and valuable experience at our events. You will act as the primary point of contact, guiding exhibitors through the entire process—from initial sign-up to post-event follow-up.
Location: Remote
| About the Company
Biohackers World is a leading US-based conference and expo that brings together science, wellness, and community. With events in major cities (LA, Chicago, Miami, NYC, etc), the conference connects health innovators, visionary speakers, longevity experts, and health optimization enthusiasts into one transformative experience. We create an immersive environment where ideas are shared, collaborations are formed, and the future of health and technology is shaped.
| Key Responsibilities
- Client Lifecycle Management: Lead the end-to-end client success journey, from onboarding to growth, ensuring alignment with client goals, business outcomes, and event logistics.
- Relationship Building: Cultivate and maintain strong relationships with exhibitors by addressing their needs and providing personalized support.
- Onboarding: Guide exhibitors through the onboarding process, ensuring they have all necessary resources and support to successfully set up and participate in events.
- Communication & Liaison: Act as the primary point of contact between exhibitors and internal teams, ensuring clear and timely communication.
- Proactive Problem-Solving: Identify and resolve exhibitor issues promptly to guarantee a positive experience. Collect exhibitor feedback to enhance future events and refine offerings.
- Performance Monitoring: Track and analyze client performance metrics and customer engagement data, providing actionable insights and recommendations for continuous improvement. Deliver monthly reports, establishing and tracking key performance indicators (KPIs).
- Customer Advocacy: Represent exhibitor and speakers' interests internally, sharing strategic use cases, process improvements, and feedback within the organization.

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