Fleetcare Group is a leading professional freight services provider. Since 2011, we have been dedicated to delivering our clients the fastest, most dependable, and highly diverse freight transportation solutions on the market.
We are looking for a Truck Technical Support Advisor with proven experience in heavy truck maintenance to join our team!
Responsibilities
- Be the first point of contact for drivers reporting breakdowns, fault codes, or dashboard alerts.
- Provide real-time remote diagnostics based on driver input and available diagnostic data via phone, text, or video calls.
- Interpret and analyze fault codes across key truck systems (engine, fuel, electrical, brakes, cooling, transmission) to determine urgency and next steps.
- Guide drivers through safe checks and basic fixes, using clear, simple instructions, until service arrives.
- Recommend nearby repair shops, towing, or roadside assistance using company databases and mapping tools.
- Log all cases, track recurring issues, and escalate complex situations.

Requirements
- Proven experience as a truck mechanic, technician, or fleet maintenance specialist
- Strong knowledge of heavy-duty truck brands (Freightliner, Volvo, Kenworth, Peterbilt, International, Mack, etc.)
- Familiarity with diagnostic tools/software
- Ability to read fault codes, wiring diagrams, and service manuals.
- Excellent problem-solving and communication skills (ability to explain technical details in simple language to drivers)
- English proficiency (spoken and written)
- Ability to work under pressure and make fast, safe decisions

Schedule
Shift-based schedule, 8−12 hours per shift. Shifts may include days, evenings, and nights on a rotating basis. Weekends and holidays are included in the rotation, with compensation or shift swaps as needed. Multiple team members rotate to provide 24/7 coverage.

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