Responsibilities:
- Provide timely support to affiliates: answering questions and resolving issues.
- Assist affiliate managers with technical aspects of the affiliate program system.
- Process applications for onboarding new partners.
- Forward technical requests to the relevant department (developers/support).
- Monitor partner activity and prepare reports.
- Maintain the FAQ base and documentation for common questions.
- Consult affiliates on setting up tracking links, domains, API, and integrations.
- Perform initial diagnostics of technical issues related to traffic, conversions, and reports.
- Collaborate with developers and the product team to promptly fix errors.
- Ensure proper functioning of affiliate tools (dashboards, reports, links).

Requirements:
- At least 1 year of experience in client or partner support (preferably in iGaming or related fields).
- Understanding of affiliate networks, tracking systems, and postbacks.
- Strong communication skills, clear written and verbal speech.
- Basic understanding of affiliate marketing principles.
- Confident PC user, experience with Jira.

Nice to have:
- Basic knowledge of HTML, HTTP requests, Postback, API (GET/POST, authorization tokens).
- English at a level sufficient for reading documentation and basic written communication.

We offer:
- Work in a fast-growing international company.
- Training and support during the onboarding period.
- Competitive pay based on your experience and professional background.
- Work remotely from anywhere
- Paid sick days and vacation days
- Official holidays — days off
- Healthy lifestyle benefits
- Opportunity for professional growth
- Be part of a results-driven team where knowledge sharing and collaboration are part of our culture
- Contribute to ambitious projects in a high-growth company with space to make a visible impact
- Learn, grow, and thrive alongside industry professionals with valuable insights to share

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