Customer Support Agent (Remote)
About RidersDeal
RidersDeal is a modern German e-commerce company specialized in equestrian fashion and equipment. Since 2015, we have become one of the leading online platforms for riders and horse enthusiasts across Europe. Our mission is to provide high-quality equestrian products at fair prices and to deliver excellent customer service.
Website: www.ridersdeal.com
Responsibilities

Communicate with customers via email, chat, and phone in a professional and friendly manner.

Provide support with orders, deliveries, returns, and product information.

Resolve customer complaints efficiently and with empathy.

Collaborate with the team to ensure excellent service quality.

Maintain accurate records of customer interactions in CRM systems.

Requirements

Strong communication skills in English (German would be a plus, but not mandatory).

Previous experience in customer support or a related field is an advantage.

Ability to work independently and manage time effectively.

Friendly, patient, and solution-oriented personality.

Basic computer skills (MS Office, email, chat tools).

We Offer

Remote work with a flexible schedule.

International work environment with a motivated team.

Opportunity to grow within a European e-commerce company.

Competitive salary based on experience.

Long-term cooperation.

How to Apply
If you are interested, please send your CV in English to [см. контактную информацию ниже] with the subject line: Customer Support Agent — RidersDeal.

Контактна інформація →