The Client Relationship Manager plays a key role in our company. It is important for us to understand our customers' needs, build strong relationships and ensure their satisfaction. If you’re motivated by people skills and a passion for delivering exceptional customer experiences, we’d love to talk to you about this position!
What will you get:
- Friendly, family atmosphere, active corporate events and team building
- Flexible work schedule
- High pay for your work and good prospects for development. * depends on your experience and skills
- Opportunities to improve in a friendly team
- 100% compensation of expenses related to participation intrainings and specialised conferences/seminars

Skills we need:
- Experience in a product IT company
- Experience in B2B Client Relationship or customer support
- Excellent communication and conflict resolution skills
- Ability to make decisions under time constraints and ability to work under pressure
- Experience in managing a team and training new employees
- Proactivity, motivation to work in the customer service quality assurance department
- Intermediate English (reading technical documentation)

Will be a plus: Experience in using JSON, Development experience using SQL, PL/SQL
Feel like a «perfect match»?
At Niko Tech, you will have the opportunity to work with a really interesting and complex product, as well as influence the company’s further development!
As an employee quality assurance team leader, you will have key tasks:
- Developing and maintaining relationships with key customers
- Documenting customer interactions and feedback
- Collaborating with development and financial teams to ensure customer satisfaction
- Tracking customer account details and transaction history
- Facilitating customer-focused training and development for new team members

Our goal is to simplify global payments by providing businesses and individuals with highly-specialised payment processing tools.
Do you want to become a part of the team? Then put aside all doubts and send your resume.

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