We’re looking for a proactive Account Manager who’s ready to support and grow client relationships across all stages: from onboarding to long-term collaboration.&#x20
You’ll work inside a tech-savvy, international team — helping clients feel cared for and understood, while coordinating internal communication between developers, QA, sales, and operations.? What You’ll Do

Maintain regular communication with clients (email, chat, calls)

Act as a bridge between clients and internal teams: development, QA, and back-office

Manage project documentation: contracts, proposals, invoices

Join and organize client meetings and team ceremonies

Help collect and clarify project requirements and client expectations

Track customer satisfaction, gather feedback, monitor NPS

Assist in solving issues, handling conflict or misunderstandings

Provide support in the pre-sales, launch, and post-launch phases

Prepare reports, presentations, and internal briefs

? What We Expect

3+ years of experience in customer service, sales, or account management

Clear communication, presentation, and analytical thinking

High level of empathy, patience, and stress tolerance

Confidence with digital tools and writing business documents

Strong organizational skills and attention to detail

Mathematical thinking — you’ll work with budgets, reports, and metrics

Self-driven mindset and willingness to improve

Comfortable working remotely with international clients

English level: Upper-Intermediate (B2) or higher

Bachelor’s degree or equivalent experience

? Nice to Have

Previous experience working with foreign clients or international teams

Familiarity with Agile workflows and team collaboration tools (Slack, Jira, Notion, etc.)

? What You Get

? Competitive salary + performance-based reviews

? Easy and transparent contract via self-employment / ФОП

? 15 paid vacation days + official Ukrainian holidays

? Up to 15 unpaid days + unlimited upon request

? 40 hours/week with a flexible schedule

?‍?? Focus on work-life balance: mental wellness support, optional gym/activities

?? English classes + access to conferences & paid education

? Great team atmosphere and regular feedback

? About Cody
We’re a Ukrainian outsourcing company helping international clients build real digital products.&#x20
Our team is growing — and we’re looking for people who thrive in autonomy, value communication, and want to build relationships that matter.? Let’s Talk
If you’re looking for a role where you can build meaningful systems with freedom and technical input — without endless corporate layers — we’d love to meet you!

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