Hi! We’re excited to introduce you to Softsich!
We are looking for an energetic and client-oriented VIP Support Manager who will become a trusted partner to our most valuable customers. If you’re great at building trust, offering personalized solutions, and delivering premium service — this role is for you!
Key Responsibilities:
- Providing excellent customer service via online chat and email.
- Handling customer inquiries, including questions related to registration, bonuses, transactions, and other technical aspects.
- Supporting customers in resolving issues and conflict situations through effective communication and finding optimal solutions.
- Ensuring high-quality service in full compliance with internal procedures and service standards.
- Additionally motivating customers to make deposits and increasing brand retention.

Our Ideal Candidate Has:
- 1+ year of experience as a VIP / Customer Support Representative in the marketing industry.
- SoftSwiss BackOffice work experience.
- English level: Upper-intermediate+.
- Experience using CRM tools such as LiveChat, Zendesk, Freshdesk, Intercom, or similar.
- Understanding of the marketing industry — basic knowledge of game rules, bonus systems, technical features, and responsible gaming principles.
- Strong problem-solving skills — the ability to analyze situations and quickly find effective solutions for customer issues.
- Excellent communication and teamwork skills.
- A high sense of responsibility and the ability to thrive in a fast-paced environment.

We offer:
- A flexible schedule and remote format, or offices in Warsaw/Kyiv — you choose.
- 24 paid vacation days, sick leave, and health insurance (UA-based, other locations in progress).
- A supportive, friendly team where knowledge-sharing is part of the culture.
- Coverage for professional events and learning.
- Birthday greetings, team-building events, and a warm human connection beyond work.
- Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

Send us your CV now to learn more!

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