ОПИС ВАКАНСІЇ
We’re looking for a Technical Support Engineer to join our remote team and ensure smooth operation of our applications. In this role, you’ll be responsible for supporting existing applications, fixing bugs, and ensuring their smooth and stable operation during night hours.
Pick the schedule that fits your life — we’re hiring for all three options:
- Weekends only: Saturday & Sunday,12:00−18:00, 00:00−06:00(GMT+3)
- Weeknight shifts: Monday—Friday, 23:00−07:00 (GMT+3)
What you’ll do
- Provide prompt, professional support via chat, email, and ticketing tools
- Monitor infrastructure & app health to ensure uptime and performance
- Troubleshoot bugs; escalate critical issues to Engineering when needed
- Run routine checks on cloud services and resolve infra-level problems
- Log incidents, track resolutions, and improve our internal knowledge base
- Partner with Engineering & QA for smooth handovers and clear communication
What we’re looking for
6+ months experience with Python & Django, OR no commercial experience but:
- Completed relevant courses/bootcamps (Python, Django, Databases, AWS)
- Strong technical fundamentals (HTTP/REST, Git, basic Linux, debugging)
- Hands-on projects (pet projects/labs/internships) — GitHub links welcome
- English conversation level not lower than Upper-Intermediate (B2)
- Good knowledge of PostgreSQL (or another relational DB)
- Familiarity with AWS (EC2, S3) — basics are fine
- Solid analytical & debugging skills
- Basic understanding of REST APIs and front-end (HTML, CSS, JavaScript)
- Clear communicator; comfortable working independently and in a team
Nice to have
- Experience with Docker/Kubernetes and CI/CD pipelines
- Awareness of web app security best practices
- Background in Agile/Scrum environments
If you like staying ahead of problems and owning your schedule, we’d love to hear from you.
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