ОПИС ВАКАНСІЇ
Hi there! We’re excited to introduce you to Softsich! We are a young, ambitious, and fast-growing company that creates innovative digital products and confidently expands our presence in global markets.
We are currently looking for a CRM Team Lead who will lead and support our CRM team, develop and optimize communication strategies, oversee campaigns and A/B testing, and drive performance to boost clients engagement, retention, and loyalty.
Your main responsibilities:
- Organize the daily work of the CRM team, assign tasks, and control deadlines.
- Develop, execute, and optimize the CRM strategy in line with business goals.
- Lead the team: mentoring, delegating, and developing specialists of different seniority levels.
- Plan and coordinate CRM campaigns, promo calendars, and A/B testing.
- Monitor KPIs, build an analytics and reporting system for the Head of CRM.
- Use BI tools (Power BI, Tableau, Looker) for analytics and reporting.
- Monitor domain reputation, email deliverability, and DNS records. Collaborate closely with affiliate, marketing, product, and design teams.
What we expect from you:
- Hands-on experience with SoftSwiss (must-have).
- Previous experience in a managerial Team Lead role or completed management training.
- Upper-Intermediate English.
- Ability to make independent decisions (hiring, performance reviews, salary adjustments).
- High level of self-organization and strong feedback skills.
What we offer:
- Competitive salary
- Remote work format or offices in Kyiv and Warsaw
- Flexible working hours
- Friendly, supportive team culture with open communication
- 24 working days of paid annual vacation
- Paid sick leaves
- Compensation for conferences and business trips
- Birthday greetings :)
- Online and offline team buildings, corporate events
? Got the experience, energy, and vision to make CRM more effective? We’ve got the space, resources, and a team to back you up — come join us!
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