ОПИС ВАКАНСІЇ
Requirements:
- Proven experience working in customer support at a crypto/payments/gambling company.
- Experience with back-office/admin panels of financial applications.
- Excellent communication skills.
- Experience supporting an English-speaking audience.
- High level of English proficiency (B2 or higher).
- Experience handling conflict situations.
- Ability to think quickly, research, and troubleshoot issues.
- Desire for continuous growth and learning.
- Ability to work in a multitasking environment.
- Confident use of Excel. SQL knowledge is a strong advantage.
Work conditions:
- Streamlined hiring process: a single interview with the direct manager.
- Work schedule: 2/2 shifts from 10:00 to 22:00 (+3 UTC).
- In-house training.
- Opportunities for both personal and professional growth.
- Remote work.
Responsibilities:
- Work with software provided by the company.
- Communicate with users through approved channels.
- Respond to user inquiries in a timely manner.
- Provide accurate, reliable, and complete information using the proper methods/tools.
- Operate and manage tasks through the back-office/admin panel of the financial application.
- Conduct business communication and coordinate with colleagues (including other departments) when necessary.
- Provide management with feedback on customer service efficiency.
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