ОПИС ВАКАНСІЇ
Hey there! TechVill is one of the fastest-growing home services companies in North America, and we’re on a mission to build lasting relationships with our customers.
To help us grow, we’re looking for a Retention Marketing Specialist who will be the cornerstone of our growth strategy, transforming first-time customers into lifelong advocates for our brand.
You Are a Great Fit If:
We’re looking for a strategic, analytical, and customer-centric professional who is passionate about creating exceptional post-purchase experiences.
Here’s what makes you a great fit:
- Retention Marketing Pro: Demonstrated expertise in retention marketing with a track record of measurably increasing customer loyalty and reducing churn.
- North American Market Expertise: Proven experience and a deep understanding of customer retention drivers within the Canadian and U.S. local service markets.
- HubSpot Champion: Mandatory, hands-on expertise with the HubSpot CRM platform for managing customer relationships and marketing automation.
- Automation & Optimization Guru: Strong skills in email and SMS marketing, complex audience segmentation, and A/B testing to optimize campaign performance.
- Customer Experience Focused: A strong background in improving the customer journey, with experience in complaint handling and reputation management.
- Communication Excellence: Professional proficiency in English (B2 or higher) with the ability to create clear, compelling, and trust-building customer messaging.
- Industry Background (Preferred): Experience in local/home services (e.g., appliance repair, HVAC) and with both B2C and B2B retention strategies will be a strong advantage.
What You’ll Be Doing:
- Design and implement retention strategies to boost customer loyalty and lifetime value across the U.S. and Canada.
- Create, manage, and optimize multi-channel campaigns (email, SMS) using advanced segmentation and A/B testing.
- Build and manage automated, trust-based communication flows for the entire customer journey, from first contact to post-service follow-up.
- Analyze the end-to-end customer experience to identify and fix pain points, directly reducing churn.
- Leverage HubSpot to its full potential for data management, audience segmentation, and personalized communication.
- Track, analyze, and report on key retention metrics to provide insights and inform business decisions.
- Collaborate closely with customer support, operations, and sales to align retention efforts with company-wide goals.
What You Will Get:
- Flexible remote work arrangement.
- Competitive payment in USD.
- Opportunities for professional growth and learning.
- Future relocation prospects to Canada.
- A supportive and collaborative team environment.
- Fully English-speaking work culture.
Why TechVill?
We’re proud of what we’ve built so far:
- #1 Repair Company: We’re recognized by a top appliance manufacturer as the best in the Calgary.
- 40,000+ Happy Customers: We’ve earned their trust with exceptional service.
- Explosive Growth: Expanded to four major Canadian cities in 2024, aiming for 120 locations across North America by 2030.
- Big Ambitions: We’re on a mission to set new standards in home services.
- Award-Winning Service: In 2025, we won the Consumer Choice Award for Business Excellence in Home Appliance Repair & Service.
Ready to join a team that’s building lasting customer relationships? Apply now and let’s grow together!
Контактна інформація →
