Робота: партнерська трансляція Work.ua

We are an outsourcing company partnering with fintech businesses. The Customer Support Manager role is a part of a client project specializing in the cryptocurrency area.
Responsibilities:
- Communication: Engage with customers via chat in English.
- Information Delivery: Provide accurate, valid, and comprehensive information using the right methods/tools.
- Customer Interaction: Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Problem Solving: Analyze customer issues and proactively search for solutions.

Requirements:
- Customer Focus: Customer-oriented with a responsible attitude.
- Industry Attitude: Positive about the crypto industry.
- Proactivity: Proactive, meticulous, and detail-oriented.

Conditions and benefits:
- Remote-friendly culture: Work from anywhere in the world with a flexible schedule in CET timezone;
- Opportunities for growth: Take advantage of paid training, English-speaking clubs, support for certifications, and participation in professional events;
- Reliable conditions: Transparent terms, stable compensation, and consistent support.

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