About the Role:
We are building a strong support team for our US client — an online furniture store, and looking for a Customer Support Representative to deliver outstanding customer experience.
Requirements:
- Advanced (C1) spoken and written English
- 1+ year of experience in Customer Support/Customer Care, with mandatory phone-based communication experience
- Proven ability to confidently and clearly communicate with customers in real-time via phone calls
- Client-oriented mindset
- Ability to handle stressful situations calmly and professionally
- High attention to detail
- Working evening shifts (15:00—24:00 Ukrainian time)
Key Responsibilities:
- Communicating with customers via phone, chat, and email
- Managing support tickets and ensuring timely resolution
- Handling calls with customers and vendors
- Providing high-quality service and maintaining customer satisfaction
- Collaborating closely with the US Customer Care team
We offer:
- A full-time job
- Paid vacation and sick leave
- Managing your taxes and accounting
- Optional benefits package that includes Health insurance, Gym membership, English courses, compensation of certification, courses, and training
- Creative and lively team of IT specialists, adequate management, and zero unnecessary bureaucracy
About us:
WiserBrand is an international digital solutions company that provides strategic consulting, advanced software development, eCommerce, digital marketing, customer support, automation, and AI-powered solutions for clients worldwide.
With 10 years of experience and 70+ completed projects, we help businesses reduce costs, increase revenue, and grow through technology.
At WiserBrand, we value responsibility, open communication, collaboration, continuous improvement, and a positive working environment where people can grow and make an impact.