Are You a Customer Service Rockstar with a Knack for Solving Problems? Then we need to work together.
Company Info: We’re a rapidly expanding U.S. eCommerce store specializing in fire pits, fireplaces, and various fire and heat products. As our revenue grows, so does our need for a versatile individual to handle customer service and order operations.
Job Overview: Main Responsibilities:
- Handling incoming customer service calls, live chat, and email.
- Processing and managing orders from placement through delivery.
- Solving problems with orders, including delays, damages, returns, and warranty issues.
- Communicating with suppliers to place orders and resolve back orders.
- Providing customers with accurate information and proactive updates on their orders.
Ideal Candidate: We are looking for a self-starter with strong problem-solving skills and an entrepreneurial mindset. The ideal candidate is detail-oriented, proactive, and capable of working both independently and collaboratively.
Requirements:
- Previous customer service experience and a proven track record of resolving issues.
- Fluent in English with excellent communication skills.
- Ability to think quickly and adapt to changing situations.
- Full-time availability, Monday to Friday, 9 AM — 5 PM US Eastern time.
Pay: 40,000 — 50,000 uah /month (based on experience)
WORKING HOURS Full-time position (40 hours/week): Monday — Friday, 9 AM — 5 PM US Eastern time. The option to extend past 40 hours is available once trained and confident.
Application Process: To apply for this role, please fill out our application form here.
We look forward to working with you!